FREQUENTLY ASKED QUESTIONS - 100% Wireless Pet Containment System
QUESTION: What happens of there's a power outage? Is the collar going to keep shocking?
ANSWER: No, whether your dog ran out of the boundary or the transmitter is off, it will not keep shocking. Our system is built with an unique anti-over shocking design that will shock+beep for 18 seconds, then beep for 34 seconds and repeat this cycle 3 times and shut off, together with a total of 54 seconds of static shock.
QUESTION: My yard has a small hill sloping down, is the signal going to reach?
ANSWER: The signal will weaken going down hill since the ground will absorb the signal. We recommend placing the transmitter higher (maybe on a second story) so that it can reach the entire slope.
QUESTION: How strong is the shock? It could be too intense for my little dog.
ANSWER: The shock is like a static shock and it is 100% harmless to your small dog as long as it is at least 10 pounds.
QUESTION: My house is huge, it's basically a 3 acres farm, will this work?
ANSWER: YES! Our fence transmitter can support up to 17-acres area (500 feet in all directions).
QUESTION: How big is the collar strap and how heavy is the entire collar including the receiver box?
ANSWER: The strap can fit neck size: 0-24 inches and the entire collar receiver weights 0.25 pounds.
QUESTION: What's the return policy?
ANSWER: We have a full 30-days no-risk, no-nonsense, 100% money back guarantee. Either you're thrilled, or we don't want your money! On top of that, our product comes with a 90 days manufacturer warranty and 7 days a week support. We stand by our product and take good care of our customers.
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